Who we are
We are a consulting and training company that offers customized tools and solutions for the development, re-organization and opening of spas and beauty centers.
We dedicate all our skills and experience so that your Spa & Wellness business is, first of all, your vision and concept. Then we make things move in the direction you want and guiding your steps to success.
Due to our holistic vision, we manage to achieve what we set out to do and find the best tools and solutions for your project.
Our mission
Whether you own or want to open a spa, we help you to:
- Create the concept and menu
- To (re)configure the space (creating the destination for each space/room) + the customer journey
- Optimally configure the operating schedule + team schedule (reception, therapists, instructors, cleaning staff, manager)
- Choose the most suitable product suppliers and brands
- Grow the way you want and even more
- Create the website content
- Recruit and form an impeccable team
- Form a real spa team – specialized training for your team: spa management, etiquette & customer care, spa therapies (work protocols), sales
- Create work procedures and protocols - Spa Manual
- Outline a sales and marketing strategy that will position you in the spotlight
- Open the spa with confidence - Management Assistance
- Identify the real cause of the various unpleasant situations that may occur
We offer you support whenever you need it!
Because a spa is not easy to build and is not a very fast growing business, we assure you that if you do things in a wise way from the beginning, without reinventing the wheel, you will achieve your goals faster. This way you have more freedom to grow, less stress and you will generate the profit you want.
Cum știi dacă ai nevoie de Spa Plus?
Fiecare companie sau proiect are un set propriu de nevoi, provocări, obiective și resurse disponibile, iar situațiile comune care justifică angajarea unui consultant spa fac referire la:
- nu există cunoștințele și abilitățile specifice pentru a lua deciziile corecte și a rezolva problemele;
- eforturile curente și anterioare nu au produs rezultatele dorite;
- compania continuă să întâmpine același set de probleme / situații dificile / provocări;
- antreprenorul nu are timp sau resurse umane pentru a se dedica 100% proiectului.
Spa Business Advisor & Fondator
Alina Nițu
Spa Business Consultant & Customer Care Trainer
Every time you hear the name Alin Nitu you’ll have in your mind this two things: Business Spa and Customer Care Training.
Alina Nițu is in this industry with an experience of ten years and she drew her expertise through practical acknowledgement along with several great mentors who have made a great contribution to her professional growth.
Alina is an involved person, persevering and dedicated to the progress and development of the Spa Industry in Romania. She acquired the necessary knowledge to create and support training programs specific for the Hotels and Spa Industry: Customer Care and Etiquette, Spa Management Basic Course, Sales Course and Communication Skills Course.
Because there are several gasps in the Hospitality Industry Education, Alina created the Customer Care and Etiquette Course through her own experience. She made this both as a host and a client and even more as a mysterious client. It is a course she held already in more than 12 HoReCa and Spa Centers and even Dental Offices.
Alina plays a basic role in the Spa and Wellness business field: business plan, concept, training and recruitment, sales and marketing plan, business reorganization, operational research.
In her professional life she is guided by two simple principles:
1. For any problem there are at least two solutions.
2. Have the courage to do things in your own way and exclude comparisons because you are like no others and no other is like you. Then assume!
